- How do I place an order?
Orders can be placed exclusively online via this website or through official channels such as the Art From Far Away Etsy shop. Simply select your desired product, add it to your cart, and complete checkout. - Can I modify or cancel my order after it’s placed?
Once production has started, orders cannot be modified or canceled. However, if you contact us immediately after placing your order, we will do our best to assist you—though we cannot guarantee changes. - Where do you ship to?
We currently ship to the United States and European Union countries through our Printify partners. - How long does shipping take?
Shipping times vary by destination and depend on the location of the print provider. Each t-shirt shows a USA or EU flag:
If the flag is USA, the shirt is printed and shipped from the United States, with delivery typically between 2 to 7 business days.
If the flag is EU, the shirt is printed and shipped within the European Union, usually arriving in 4 to 14 business days as well.
However, if you accidentally order a design or product fulfilled by an EU provider but you are located in the USA (or vice versa), shipping may take up to 30 days.
If this happens, please don’t worry—contact me directly and I will help resolve the situation. - Can I request a custom design?
Yes! Feel free to contact us via email or chat with your ideas. We’d love to create a special design just for you or your loved ones. - What if my product arrives damaged or defective?
Please send us clear photos of the damage or defect as soon as possible.
We will work with Printify to resolve the issue and offer a replacement or refund if appropriate. - Are the designs original?
Yes — all designs are original creations by Luca Fortunato Gallo. They are inspired by the charm and atmosphere of Studio Ghibli’s visual style, but they are not official Studio Ghibli artworks.
Some designs are crafted entirely by hand, while others are created with the assistance of AI tools to simulate a dreamlike, storybook aesthetic.
This process may result in intentional artistic variations or graphic imperfections, which are deliberately embraced as part of the final artwork.
These design choices reflect Luca’s personal artistic vision and make each piece unique — a tribute, not a copy. - Why do some designs have small inconsistencies or unusual details?
These are intentional artistic choices reflecting the use of AI tools and personal creativity, adding unique character to each piece. - Can I return a product for a refund?
Returns and refunds are generally accepted only for damaged or incorrect items.
Please contact us with photos before requesting a refund. - Do you offer international shipping outside the US and EU?
Currently, we only ship to the US and EU. We may expand shipping areas in the future. - How do I track my order?
After your order ships, you will receive a tracking number via email to monitor its delivery status. - What payment methods do you accept?
We accept major credit cards, PayPal, and other payment methods available through our website checkout. - Is my personal information safe?
Yes. We take your privacy seriously and comply with GDPR regulations to protect your data. - Can I buy your designs on other platforms?
Officially, our products are available only on this website and our verified Etsy shop. - How can I contact you for support?
You can reach us anytime at orders[@]artfromfaraway[.]shop or via the chat on WhatsApp.
We’re happy to assist with any questions or special requests.